Shipping Details
Shipping Rates
We will ship to devils anywhere in the 48 contiguous United States (sorry, Alaska and Hawaii). Shipping is free because we love you. We use sustainable shipping boxes with compostable insulation, and they fit four (4) seitan products perfectly.
Please allow 7 business days for us to prepare your order after the order is placed. Customers receive an order confirmation email, followed by a shipping confirmation email with tracking number once the package has been dispatched.
All orders are shipped out on the following Monday after receiving your order. During Monday holidays, when the postal service is not operating, orders will be shipped out one week later, on the following Monday. If you order on a Monday, your items will be shipped out the following Monday.
Packaging and Perishability
This is real food! We ship our seitan frozen in insulated packaging. We provide you an order confirmation email, and then a shipping confirmation email once the seitan is on its way. Please note the tracking number provided, and be ready to bring your devilicious eats into your home and into the freezer as soon as you are able. Items should be kept frozen until ready to reheat and consume.
Our products are kept cool with dry ice. Dry ice should not be handled with bare hands.
Bartleby's is not responsible for spoiled items that were left unattended for an extended period of time or for packages that have been lost or stolen. We will replace your items, free of charge, if shipping is delayed by the shipping company. Please just email us at seitanrising@bartlebysfood.com.
Product Quality and Available Inventory
Quantities of seitan products are limited! We're currently a one-woman shop with restricted access to commercial kitchen space, and limited storage capacity. We are also committed to making the best, most wickedly delicious version of our signature seitan. That means all our seitan is created from scratch, and each cutlet is hand-breaded and individually fried before being packaged and shipped to you. It's wicked special, all right?